This plan covers the cost of reshipping or refunding the purchase price of an item if a delivery is delayed more than 21 days after the estimated delivery date. Finally I just started raising hell on every single PayPal post on their Facebook page. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Mercari takes a 10% fee off the total price listed. Customer service can be sketchy and hard to get in touch with. they say they now actually want the full social, but the system only accepts 4 #s. now im being asked what device im doin all this on. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. Apparently, this happens quite often. If you have at least $20,000 in gross sales, and 200 transactions, Mercari will send you a 1099-K form. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. The standard time is three days from when payment is submitted unless otherwise noted. I wasnt able to drive to the post office, thats 35 minutes from my house. I'm glad I'm not just being impatient. The rating system also ridiculous. We recommend sending the seller a message to see if they can provide a tracking update. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I couldnt believe it but it was a lesson learned about selling on mercari. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. Everything is clearly stated and pretty self explanatory. It was a bar of pure silver. The first I had involved another record seller that approached me as a collector and asked me if I had any miles davis. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. I got my $$$ back after a few days. I live remote and I cannot always make 3 day delivery schedule. Post office didn't receive the item until Saturday the 28th. Whether I get my money back will be anyones guess but such is Mercari. If youre shipping something domestically, you can typically estimate the cost of shipping by contacting a local shipping company in your area. This is why Mercari has buyer protection in place. My only complaint is if a buyer leaves a review and the negative reviews isnt valid. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_2',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');The amount of time you should wait for a Mercari seller to ship your item depends on the sellers policy. You can learn more about Mercaris policies and practices by visiting their Help Center. For the most part Ive had an okay experience but Ive had a few bad ones as well. I instantly got on the phone with PayPal to no resolution. "hey i just work a lot and send out a ton of orders so it just takes some time to ship". Were happy to help. I just found this out after 12 years. Yeah, I placed the order at like 7:30 AM on the 23rd. Found one on mercari; decent price. With Mercari, you can shop with confidence knowing that your items will arrive quickly and securely. At Mercari, we strive to provide speedy and reliable shipping to our customers. Still getting the run around! I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. Why is Mercari still allowing her to sell on their platform? Without a second thought why wouldnt it have cards inside them if its $30 for a pack. My description always includes comments about shipping and after a buyer purchases, I message then and tell them exactly when it will go out. I placed an order and never received it. Overcharged me for shipping???? . Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! Sent them an inquiry but got no response yet. Our team works hard to make sure shipping is as fast and easy as possible. Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. Everything was all good and the buyer was super stoked he found it. For orders using a Mercari prepaid label, the cost of return is covered. Yes, Mercari does have buyer protection. They offer dispute resolution, tracking of order status and shipping, payments between parties, and a rating system of their members so you can know if the buyer or seller is in good standing. While you can sell stuff at Mercari, you can make some affordable purchases as well. Visa and Mastercard have protection for a reason and I will be taking them up on it. The reason I ask is I ordered an item the morning of the 23rd (Monday). Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. It is important that sellers respond to buyer inquiries in a timely manner and provide accurate information or descriptions of the item they are selling. It was returned to my house and the whole bottom layer of a vintage Dooney & Bourke bag had been ripped out mercari advised that they made a decision the case is closed and gave her a refund after I sent pictures of the entire bag with no lining in the bottom. If buyers dont leave a review you dont get paid. 2. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. Ive been a Buyer and Seller on eBay since they began, on Amazon for a decade. Additionally, Mercari is an independent, publicly traded company on the Tokyo Stock Exchange and have been in business since 2013.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-leaderboard-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Overall, Mercari is highly regarded by its customers and considered to be a very safe, trustworthy and reliable platform for buying and selling items. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Now. My husband recently purchase 3 park of Pokmon cards for my son for $90. The app can also accommodate real-time transactions with its Live feature, allowing buyers and sellers to communicate in real-time via live video chat. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. What happens if the seller doesn't ship within 3 days Mercari? Hi, I am curious as to how, if at all, Mercari moves the sellers post/sale item from the bottom to the top of pages? Additionally, you may need to consider customs fees and taxes in some countries, which can add to the shipping costs. Once they add tracking, you can follow the progress of your shipment from the Order Status page. 1. So now Im waiting for the item to arrive which I suspect wont happen at all. Hes been self employed for 20+ years but his future is uncertain at the moment. Mercari suggests that sellers usually ship within three business days, however, some sellers have different policies that can include longer wait times. If a Seller cancels the sale, never ships or sends the wrong item, Mercari cancels the sale as if it never happened, and you then cant leave any Feedback for them. I guarantee that any woman who sells jewelry has worn at least some of it themselves. What?! Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. SCAMMERS, THEIVES, and poor business practices! After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. for me it is still better OfferUp, I will never use this site again!! I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. They are robbing people. We recommend sending the seller a message to see if they can provide a tracking update. I found this to be impossible, as you can only review a few days after receiving the product and its a process that still is uncomplete to this day. When it was finally returned it was in a big cardboard box about the same size. I purchased them and waited for them to come in. The first ring I bought was approved for a return. You can also cancel the order by going to Profile . This is wrong. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. Im so glad I took the time to research this before doing anything. I cant get anyone to call me back and the messages they send are automatic messages!! Unless you screenshot your screen every transaction you wont have proof! Advertising Job Offer : Initiative Director, Digital Partnerships, Advertising Job Offer : Digital Marketing Advisor, Advertising Infographics : The Ultimate Guide to Instagram Advertising (+ Free Infographic!) I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. You need to call fedex and file a fraud claim. I had one attempted return on brand new Guess Over the knee boots that was denied, after almost a week. Every transaction has been great (knock on wood). WTF??? Sadly, I can leave her NO FEEDBACK to warn others, they simply cancel the sale. Flag her account! Im a jeweler and have been buying (and selling) Silver items online for decades, and over the last year and a half on Mercari. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. So I emailed them and gave them the ID and waited. That is fine but what is of concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. It depends on the situation. Clever error or software glitch? Ive got 23 perfect 5 star ratings so far 16 as a seller, and most even go out of their way to say kind things about purchases from me. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. It happens constantly. It's not like eBay. Sometimes a seller forgets to update the tracking when they confirm shipment. I would give them and their sellers 0 stars. 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