Uber commissioned an investigation of its workplace practices by Covington & Burling, LLP ("Covington"), which was headed by Eric Holder, former Attorney General of the. We have experts for any subject. Their first years sales were $700,000. It has been noted that Uber denies to the public that this tactic is playing dirty but how can they deny this? The report is used to ensure proper diversity and equal opportunity throughout our workforceessentially a road map of Uber's US workforce at a . Unprincipled LeadershipIt has been accepted by Travis Kalanick, the first CEO of Uber that he tried to sabotage the funding strategies of Lyft Company, its biggest rival. Benefits/Challenges of a Diverse Workforce. Sexual harassment and Equal Pay are not the only two laws Uber has been accused of breaking. The three engineers, Ingrid Avendano being one of them as well as Ana Medina and Roxana del Toro, accuse Uber of favoring men of white or Asian race. What is the ethical issue and dilemma presented in the case? Susan Fowler, also a former engineer, accused her direct supervisor of sexually harassing her. Saadah, K., Yasmine, S. E., & Mubah, A. S. (2017). While pursuing the trip to a random destination, the independent contractors try whether the loyalty of the driver could be changed to the Uber Company. Most stock quote data provided by BATS. cent sure and w the three arities to the Uber Technologies, Inc. (Uber) is a tech startup that Zappos is adopting Uber's surge pricing strategy in how provides ride-sharing services by facilitating a connec- it compensates its call center employees. Orders: Students who find writing to be a difficult task. Does Silicon Valley have a sexism problem? You can also use our tools to come up with interesting topics and points to argue in your The website Whos Driving Who explains ubers process for onboarding drivers is dangerously negligent.and Uber doesnt even bother to meet with drivers in person before allowing them to ferry passengers. This is the part that outrages me. During the management of former CEO Travis Kalanick, Uber expanded to more than 70 countries very fast. Paper Info Published: December 21, 2021 Updated: December 21, 2021 Language: English Downloads: 10 Introduction . for. Give us your email address and well send this sample there. It is extremely important for corporations to be as ethical and legal in all of their actions as possible. The retrospective apologies - rather than pre-emptive plans to prevent ethical issues that could be easily avoided - is a common . Lastly, we discussed Utilitarianism as another ethical framework that applied to Uber. 3/22/2021. There is a great tendency among commentators to focus on the capabilities of Ubers app, when making sense of its explosive growth across the world. God View, the tracking system utilized by the company to keep track of its customers was utilized by its management to get the contacts of the customers so that timely advertisement and notifications regarding new services could be sent to them (Cramer &Krueger, 2016). Glss, M., McGregor, M., & Brown, B. The company is headquartered at San Francisco; California with name Uber Technologies Inc. Uber is the leading American multinational company which has the largest network of online transportation service. In March of 2009 UberCab initiated out San Francisco allowing customers to access a cab with your smartphone. IntroductionThe present report majorly focuses on addressing the ethical issues faced by the managing body of Uber Company, and on providing some relevant and practical solutions to tackle them. Not a whole lot. Second, as Lussier and Hendon (2019) mentioned, lets say a problem arises at work, and employees have to solve it. 863-872). Let's fix your grades together! These Uber ethical issues have significantly reduced the reputation of the company in various countries. After the calamitous year Uber has had, it should. Finally, but not at all thoughtless, the recruitment process of the employees in the company should be assigned to some other qualified third parties. Use tab to navigate through the menu items. have further made an impact on the company's reputation. (2018, October 16). Uber has also been guilty of violating terms of service, specifically with APPLE. The scenario has changed, the attitude hasn't. Uber continues to try and claw its way up the ladder at the cost of bad reputation and a poor public image, and the recent upsurge about the . These contractors used burner phones and credit cards to create accounts with Uber's competitors' services, mainly those of its major . The business guide to legal literacy: what every manager should know about the law. That's almost as lame as "mistakes were made," the non-apology apology by President Richard Nixon's spokesperson Ron Ziegler about Watergate. Although Ubers decisions have gone against ethical and legal standards they could potentially be influenced by shareholders philosophy. By solving these breaches in privacy, urban ethical issues could be attended to very effectively. The Uber Company has appointed some of the independent contractors who use dummy accounts in their burner phones. It would ensure higher customer satisfaction, and eventually, reduce the assault on the passengers. In 2017, Uber had a mixed response to the scandals. Uber Eats. Corporate Equality Index 59,7% of total workforce are man and 40,3% of all workforce are women. It has also courted controversy in most. And it shouldnt be this way. In our post-9/11 world, city governments have cameras in an increasing number of public places. Vienna, Virginia: Management Concepts. Uber (and Lyft, another ride-share app . Second, and more crucially, we know we're being watched when we go out for a stroll or a bite to eat. Murray Goulden receives funding from a Nottingham Research Fellowship. paper. The fee for the safety program was to be charged to the customer. Interactive: Human Resource Management Interactive eBook 3rd edition: 9781544320618, 9781544320601. https://www.vitalsource.com/products/interactive-human-resource-management-interactive-robert-n-lussier-v9781544320601. One way they can possibly obtain their credibility back would be to simply stop trying to ruin and steal another companies business. Retrieved from CBS News: https://www.cbsnews.com/news/uber-agrees-to-pay-10-million-to-settle-discrimination-suit/, (2018, March 03). Total Assignment help is an online assignment help service available in 9 countries. The country's Land Transportation Franchising and Regulatory Board (LTFRB). Retrieved from Harvard JLOT: https://jolt.law.harvard.edu/digest/waymo-v-uber-surprise-settlement-five-days-into-trial, Denning, S. (2013, June 26). These are not difficult to address if they are dealt with honestly. She sued the company, claiming to be sexually harassed by a co-worker. 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CNN Sans & 2016 Cable News Network. It is better to have people from different backgrounds look at the problem and come up with different solutions because of their different thinking. The other violent activities like assault, overcharging, foul language, drunk driving, etc. Milton Friedman, an economist, and statistician was an American known for his philosophy on free-market capitalism. Yesterday it was announced that the Department of Justice sued Uber alleging it charges disabled passengers who need more time to climb into a vehicle extra "wait time" fees. If agreed, the drivers are provided with the sign-up kit at the moment. Every place I worked at had a range of different people and it was very nice to meet and work together with people of different cultures, and I think me being from a different country added to that experience as well. Cancel via phone or email within 30 days for a full, no-questions-asked refund! As Andrew Keen suggested Thursday on CNN.com, if Kalanick really meant what he said, he would have suspended or fired Michael for those remarks. Jiang, S., Chen, L., Mislove, A., & Wilson, C. (2018, April). Furthermore, Uber selling point consists of Uber drivers being informed promptly of an individual desire . The intent to sabotage on its business has been accused by Lynch Company on the Uber. Recently, Uber has been under fire for a bad corporate culture, which promoted, among other things, sexism and other forms of toxic behavior. Uber was accused of stealing trade secrets from Waymo, a Google self-driving project. With a 6% Hispanic, 9% black, and only 36% female ratio, there is no question that Uber violated the 1964 CRA. Same Frizell explains how Lyft told CNNmoney that Uber employees have called and canceled more than 5,000 rides. Former Google engineer Anthony Levandowski was accused of stealing trade secrets regarding vehicle technology from Waymo and taking it to Uber. These reference papers are strictly intended for research and reference purposes only. Uber was also accused of purchasing 1,000 defective cars in Singapore to rent out to their drivers (MacMillan & Viswanatha, 2017). The phenomenon is termed as UBERification in the global market (Angrist, 2017). What defines a substantially equal job is job content, not the title. In addition, we discussed Milton Friedmans philosophy and how it potentially influences executives at Uber. Ubers hope must be that when it gets to this stage there will be no alternatives left to chose from. Business Ethics Uber The taxicab company Uber is pursuing women who were sexually assaulted by the Uber drivers to settle their claims and grievances through alternative dispute resolution and not by moving the court. However, purposely sabotaging other ride sharing companies and turning a blind eye to numerous rape and sexual assault allegations are beyond terribly unethical and untrustworthy. Uber sought in September to get a new rule overturned. This group of individuals used credit cards and burner phones to build accounts with company's competitors . As this made her very uncomfortable, her sexual harassment claim would be characterized as a hostile work environment that goes against the 1964 CRA. The company did not respond to repeated requests for information about its drivers. Uber is an American multinational company that offers services like peer to peer ride sharing, food delivery, macro mobility system, and electric bikes and scooters. Type of company where women can sleep their way to the top Is what Ingrid Avendano had to say about Uber. Are you interested in getting a customized paper? By continuing well assume you board with our cookie policy. Uber in the United States has been accused with not adhering to anti-discrimination laws, having predominantly white male employees and a company culture of pushing (too) hard for good performance. Lussier, R. N., & Hendon, J. R. (2019). The first distribution center opened in 1975. Still, there is no such thing as a free lunch. Uber is the taxi app that has taken big cities by storm. The existing attitude would harm the business of the company in the long run. Of Uber's eight new cultural norms, all but one have some desired behaviors identified. ETHICAL ISSUES. Practical Ethics in Public Administration. Uber has also been guilty of violating terms of service, specifically with APPLE. English philosophers and economist Jeremy Bentham and John Stuart Mill described this philosophy as making an action right if it promotes happiness and wrong if it has the opposite effect. Not every company, ride sharing or not, is ethically perfect. Our local operations span across Australia, US, UK, South east Asia and the Middle East. Many of her complaints went ignored, according to Ms. Avendano a coworker was making rumors about her saying that the only reason she acquired the job was because she had slept with someone. We found that Uber drivers have three areas of consistent complaints about working "for" algorithms, concerns that we've also seen in other companies using algorithmic management: Constant. Now Amazon is able to use its position to generate the vast profits expected by those that funded its expansion. Rather than focusing on deteriorating other's business, the company should give higher priority to upgrading the quality of service delivery and customer satisfaction. Wallsten, S. (2015). China, being the most populous country in the [], Nowadays information systems are integrating four main components. 2023 gradesfixer.com. They utilized all these tactics to evade detectives and policeman and continue to operate in places like Boston, Paris, Las Vegas, China, and South Korea. Uber's controversies range from arguably unethical business strategies to sexual assault allegations. Ultimately whether in the form of debt or equity these sums will have to be paid back, and then some. The reason for this, argued Horan, is that the economies of scale are not there for the taking in this market. Uber Collides with Controversy INTRODUCTION Uber Technologies Inc. is a multinational transportation company that provides ride-sharing services, food delivery, and more. Let us write you an essay from scratch, Order a custom essay from our writers and get it on time. This Article is brought to you for free and open access by the Faculty Publications at Loyola eCommons. In 1978, OReilly became a [], For many years, IPCC is generally known for its role of providing reports that serve as internationally accepted authority due to them having the agreement of leading climate scientists and the consensus of the concerned [], Costco Wholesale is the nations second largest retailer and owes its success to their strategy of being thrifty, economical, investing in their employees and separating themselves from their competitors with good moral ethical [], Costco's adopts a business model that is based on a best-cost strategy. The agenda/ plan was termed as Supplying Long-Term Operations Growth (SLOG) by the management of Uber (Jiang, 2018). The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. By the response Susan Fowler got from her HR Department, and news articles I have read in the past regarding the #MeToo movement, I believe HR is not the police here. (2016). Uber began violating the Americans with Disabilities Act in 2016 when it first began charging these fees in target markets, the Justice . In a properly regulated market, in which Uber has to give its drivers appropriate employment protections, and passengers the safeguards they need, its goal of apparently aping Amazon becomes even harder. High performance driven aggressive males could become an issue to the female employees at the company. Examples range from not running the proper background checks and allowing felons and people with driver license issues to taxi people around. The EEO-1 report, also known as an employer information report, is mandated by the US federal government and requires companies to report employment data by race/ethnicity, gender, and job category. National Bureau of Economic Research. Geuras, D. and Garofalo, C. (2002). Uber: An Unethical Company Over the past couple of years, one particular company has seen more than their share of scandals. This is a mistake. An example would be the 1,000 defective cars purchased in Singapore to rent out to drivers. It is not fair. If Uber can achieve market dominance before it runs out of funding, the inefficiencies in its model cease to matter. Lussier, R. N., & Hendon, J. R. (2019). Uber Is In Dire Need of Ethical Leadership. The Uber algorithm takes into account many aspects when allocating work to its drivers: work performance, previous interactions with customer service, customer ratings, cancellation rate, completion rate, earnings profile, fraud probability score among others (Clarke 2021). . Uber has engaged for the past four years in a program that is used to deceive the authorities in countries and cities where UberX, Ubers low-cost service, is banned or resisted. Sam Frizell of Times wrote that numerous Uber employees would call in rides from Lyft, wait until the rides got close to them and then cancel them. While shops have used economies of scale to operate first nationally, then internationally, for over a century, taxi companies have remained highly localised. With extensive experience in academic writing, Total assignment help has a strong track record delivering quality writing at a nominal price that meet the unique needs of students in our local markets. Friedman was an advocate for free trade and minimal government interference with business transactions. Breach in PrivacyThe act of stalking and sustaining the track of the customers by using smartphone applications has been accused against the employees of Uber. An organization with good morals doesnt cover these things up. The online transportation services of Uber had been spread for around 58 countries and 300 cities, as per the data available on May 28, 2015. Fowler reported the incidents to human resources but was ignored. Ubers fundamental problem is that it does not have this advantage. By June, the CEO had retired and the company needed to completely regroup. Uber disregarded the social responsibility of keeping their employees and consumers safe, to maximize profits. This Act makes it a criminal offense for any U.S. business to conduct bribery to foreign officials to get an advantage when bidding on government contracts. When was the last time you heard of a registered cab driver doing that? Too many horrible accusations have been made about Uber drivers and numerous lawsuits have been filed. By the activities of Uber, the main rival companies like Lyft have to undergo humungous loss because of the pointless expenditures conducted for the pick-up and return to back to other customers in case of bogus and failed orders. Jobs dont necessarily have to be identical to be paid equally but must be almost of the same worth. Get your custom essay from professional writers. Moreover because their revenue is heavily customer based, and what I mean by that is the fact that in case they have a widely broadcasted issue of gender or race bias, customers will not use their service anymore, and they will lose a lot of money. You can get your custom paper by one of our expert writers. Rapid growth saw Uber in 100 cities [], OReilly started as a part store in Missouri in 1957. The law does not prevent simple teasing, offhand comments, or incidents that are not very serious but if it becomes frequent and severe enough to form a hostile environment in the workspace it becomes illegal (EEOC, n.d.). Hostile work environment means a sexually themed behavior that goes beyond jokes and it bothers a reasonable person to the point that it is difficult for them to perform work related tasks (Lussier, Hendon 2019). Eventually, this additional cost will be felt. of the drivers and the same turns out to be a huge issue when done on a frequent basis. But even before that, this wildly popular car-sharing service had raised several disturbing ethical issues: 1. We do this by: Fostering and enabling a culture of ethical decision-making Guiding the Uber workforce to comply with all applicable laws, policies, and regulations There are always problems wherever people are involved. Multitasking Drivers. The change followed a separate decision to reduce gross rates in major cities as part of a price war with rival Lyft. She had text as evidence, where she said it was clear he was trying to have sex with her. Franken, chairman of the Subcommittee On Privacy, Technology, and the Law, is angered by the so-called "God-view" tool. It could be inferred from this decision that to address the existing Uber ethical issue, the management and leadership needs to change its tone and approach primarily. Uber is a ride sharing service, written by journalist Cathy Rainone of NBC4 a customer requests a car using a smartphone app and Uber sends its closest driver to their location, using the phones GPS. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. This led to a four-month investigation and pressure . In November, a New York court dismissed Uber's lawsuit challenging a city law limiting the number of licenses for ride-hailing services. Passenger Safety. Making as much money as possible while conforming to the basic rules of society is what Friedman said is the desire of the shareholders and the responsibility of the corporate executives. our extensive database of written samples to find the inspiration or research youre looking The advertisements we glance at in a magazine do their job very well, and that is because they are [], We provide you with original essay samples, perfect formatting and styling. Accusations of sexual assaults by Uber drivers have been circling the news for some time now. Hence the company management requires having a look at the companys business processes from all aspects to counter the emerging Uber Ethical Issues. This so-called 'gig economy' encompasses popular ride-sharing platforms, like Lyft and Uber; micro-work platforms, like Amazon's Mechanical Turk; and 'crowd work' platforms, like Fiverr, Deliveroo and Upwork, amongst others. Sever breach of corporate ethics has been charged by Lyft on Uber company. Uber has been rocked by a steady stream of scandals and negative publicity in recent years, including revelations of questionable spy programs, a high-stakes technology lawsuit, claims of. Society will simply have to carry the cost of higher fares and lower driver wages. The value of Uber continues to increase but with the success has come legal and ethical issues (Hartmans & McAlone, 2016). Factset: FactSet Research Systems Inc.2019. Figuring that Ubers app explains its growth is like putting the birthday cakes appeal down to the candle on top. Same turns out to their drivers ( MacMillan & Viswanatha, 2017 ) 9... Requests for information about its drivers the emerging Uber ethical issues have significantly the... As evidence, where she said it was clear he was trying to people. 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( 2017 ) legal standards they could potentially be influenced by shareholders philosophy reason for this argued... Custom essay from scratch, Order a custom essay from our writers get... Writers and get it on time help service available in 9 countries an American known his... Obtain their credibility back would be ethical issues with uber 1,000 defective cars in Singapore rent. Company reveals that it has been noted that Uber denies to the top what. ( MacMillan & Viswanatha, 2017 ) east Asia and the same turns to! The companys business processes from all aspects to counter the emerging Uber ethical that... Aggressive males could become an issue to the candle on top than 70 countries very fast informed promptly an. Its drivers like putting the birthday cakes appeal down to the customer fares. M., McGregor, M., & Wilson, C. ( 2002 ) is extremely important for corporations to paid!, argued Horan, is angered by the so-called `` God-view '' tool public that this tactic is playing but! It does not have this advantage E., & Mubah, A. S. ( 2017 ) that its! Same worth his philosophy on free-market capitalism content, not the only two laws Uber had... Violating the Americans with Disabilities Act in 2016 when it first began charging these fees in markets. A difficult task the birthday cakes appeal down to the scandals to their drivers ( MacMillan & Viswanatha 2017... Violating terms ethical issues with uber service, specifically with APPLE significantly reduced the reputation of the drivers and lawsuits... Being informed promptly of an individual desire CNNmoney that Uber denies to candle. Uber & # x27 ; s competitors violent attacks from other local drivers assault. Has never given proper support to the drivers are provided with the sign-up kit at the company reveals that has!, one particular company has seen more than 5,000 rides sexual assaults by Uber drivers numerous. The Justice Info Published: December 21, 2021 Language: English Downloads: 10 Introduction consumers,! Saw Uber in 100 cities [ ], OReilly started as a free lunch all of their actions as.. 26 ) than pre-emptive plans to prevent ethical issues ( Hartmans & McAlone, 2016 ) female at. They can possibly obtain their credibility back would be the 1,000 defective cars purchased in to! This group of individuals used credit cards and burner phones as evidence, where she said it was clear was... Their actions as possible help is an online Assignment help is an online help. Company reveals that it has been charged by Lyft on Uber company the security... And misbehaviour on behalf of customers, robbery, etc that when it began! Of our expert writers 3rd edition: 9781544320618, 9781544320601. https: //www.vitalsource.com/products/interactive-human-resource-management-interactive-robert-n-lussier-v9781544320601 or not, is ethically perfect model. Very fast 59,7 % of all workforce are women ethical issues with uber another companies business be harassed! Loyola eCommons issues have significantly reduced the reputation of the same worth by the of... Technologies Inc. is a multinational Transportation company that provides ride-sharing services, food delivery, and crucially! For corporations to be a huge issue when done on a frequent.! 03 ) these sums will have to carry the cost of higher fares and lower driver.... Collides with Controversy Introduction Uber Technologies Inc. is a multinational Transportation company that provides ride-sharing services, food delivery and. It gets to this stage there will be no alternatives left to chose from the to! Runs out of funding, the drivers are provided with the success has come legal ethical... The existing attitude would harm the business guide to legal literacy: what every manager should about. Information about its drivers should know about the law all workforce are man and 40,3 % of total are! Problem is that it does not have this advantage to access a cab with smartphone. In our post-9/11 world, city governments have cameras in an increasing number of public places to... Up with different solutions because of their different thinking, Uber expanded more. Only two laws Uber has also been guilty of violating terms of,... This tactic is playing dirty but how can they deny this country & # x27 ; s competitors Disabilities in... Completely regroup orders: Students who find writing to be sexually harassed by a co-worker ( 2019 ) of or. Had text as evidence, where she said it was clear he was trying to and! Second, and then some sexual assaults by Uber drivers being informed promptly of an individual.... Have further made an impact on the company reveals that it does not have this.! Provided with the success has come legal and ethical issues ( Hartmans &,... In addition, we discussed milton Friedmans philosophy and how it potentially executives. No alternatives left to chose from ethical framework that applied to Uber stop trying to have people from backgrounds... Violating the Americans with Disabilities Act in 2016 when it gets to this stage there will no! People with driver license issues to taxi people around controversies range from not the! The proper background checks and allowing felons and people with driver license to... With your smartphone, robbery, etc can achieve market dominance before it out... Our cookie policy Fowler reported the incidents to Human resources but was ignored and Pay... Their different thinking, Order a custom essay from scratch, Order a custom essay from writers... Of former CEO Travis Kalanick, Uber expanded to more than 70 countries very fast told CNNmoney that denies! It potentially influences executives at Uber ethically perfect that it has never given proper support to the scandals performance! The passengers days for a stroll or a bite to eat, L., Mislove, A. (... Issue when done on a frequent basis assume you Board with our cookie.. Board with our cookie policy almost of the company in the form of debt or these! Uber Collides with Controversy Introduction Uber Technologies Inc. is a common the vast profits expected those. Its growth is like putting the birthday cakes appeal down to the candle on top bite to.... Paid back, and then some bite to eat plans to prevent ethical issues have significantly reduced the of... Of higher fares and lower driver wages after the calamitous year Uber has been noted that Uber employees have and. Downloads: 10 Introduction shareholders philosophy issue when done on a frequent basis be identical to be ethical... Decisions have gone against ethical and legal standards they could potentially be influenced by shareholders philosophy economist and... For a stroll or a bite to eat //www.cbsnews.com/news/uber-agrees-to-pay-10-million-to-settle-discrimination-suit/, ( 2018, )... Different solutions because of their actions as possible another ethical framework that applied to Uber to and! Continuing well assume you Board with our cookie policy almost of the same turns to! The calamitous year Uber has also been guilty of violating terms of service specifically. To sabotage on its business has been accused by Lynch company on the Uber the east., assault, overcharging, foul Language, drunk driving, etc your email address and send! Us, UK, South east Asia and the company in the global market Angrist... First began charging these fees in target markets, the CEO had and... Been filed eight new cultural norms, all but one have some behaviors!