1 / 8. In short, You must go on trenitalia.com and do the math. Account. I hope these user tips help you get through the mess to find what you need. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). Cross-border tickets validity is 4 hours. Any suggestions as to a sweet spotdo it nowor wait? Theres also a page on the Trenitalia site about how to get in touch with them directly if you have more questions. Buy the ticket online and bring it with you on your mobile devices. Select "Find My" and tap "Find My iPhone" again on the next page. It is available exclusivelyine-ticket form. You will be redirected to Trenord e-Store. Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Please try again later. Choose the travel solution that best suits your needs; 2. 6. With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. Senior: (passengers over 60 years old on the date of purchase of the Pass). . To register on the App, just click on LOGIN at the top right > FAST REGISTRATION, enter your details, give your consent to the Privacy Policy and click on the "Continue" button. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) Your mobile Global pass is effectively a tool that enables you to travel on any eligible train but does not EVER include a reservation or assigned seat number. So please tell me what the issue is with Eurail. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. 6. Contact E-PASS. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. Give a reason why you're Youth: (passengers between 12 and 28 years of age who have not yet turned 28 on the date of purchase of the Pass). Log into your account. The other thing: This is March. There is no need to book this all so far in advance. The Trenitalia pass can be gotten anytime, and the free bookin Different rules may apply asthese Passes are sold with a discount or special offer. Start on the English version of Trenitalia. You'llneed to pay a small exchange fee of 15 per Pass. Select Reset console. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Detailed steps to turn off Activation Lock are as follows. Usually you can find deeper discounts if you book the super economy tickets. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? I then get a QR code for that journey when I View Ticket. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. A cancelled Reservation Ticket can never be reinstated, and becomes invalid. Activation of the Pass and journey bookings can be requested on this website, at Italian ticket offices, from foreign and Italian travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, the FRECCIAClub and the FRECCIADesk at Italian train stations. All the people on here who have been trying to help you have been clear. . Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. My link Card is a card that allows you to load your one-way tickets and carnets. Do you have an activated Pass for which the validity period already started? Ticket digital use in Regards Giulio There are a multitude of ways of getting these reservations but get them you must. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Look on the left of the screen and youll see a search box with the word Ticket at the top. Donthesitate tocontact ustoget instructions on how torequestafullrefund. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? Select "Find My" and tap "Find My iPhone" again on the next page. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. Please read more about that in my next reply below. How do I enter the CartaFRECCIA number in the profile? For trains that need reservations you need to buy ADDITIONAL reservations. Dodo code will be sent via DM. For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. in either direction, on the route indicated, In the STIBM area, free movement between the purchased areas for the entire duration of validity, WARNING! The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. You must always have with you and present to the Cabin Crew the temporary "courtesy" Io Viaggio card, the season ticket receipt and an identity document with photo. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. The age limit for that is the day of their twelfth birthday. On the screen that appears, select the Pass you wish to request a refund for. Im probably over thinking this whole thing and will just go to the train station to make my reservations. Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? You say that you don't know what seats you have. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. You don't know that no-one will help you. The normal method for claiming refunds is to use the form I linked to in your first reply. From Trenitali The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. Log into your account. Select Profile & system > Settings > System > Console info. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. Detailed steps to turn off Activation Lock are as follows. The only difference is if you use the train company direct (e.g. Youll need to contact them if you have questions about your purchase. Select the Pass you wish to request a refund for. Step 2. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. Known languages: Deutsch, Italiano, English. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. Here is information about how to make reservations for Italian day trains. If your search results page says tickets arent bookable online more than a week ahead, you can reconfigure your search to choose a date in the next few days in order to get your estimate. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. The QR codes in the app are NO reservations!!!!! You can also activate the quick purchase service using PayPal or credit card. I know that Trenitalia assigns seats automatically. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. Press the Xbox button to open the guide. This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. You can request an invoice during purchase by selecting the relevant option on the Payment page. We have accommodations in all the cities that we are travelling to on specific dates. . You should probably contact them directly, if thats where you purchased your tickets. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. , Got a promo Pass? Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? Enter the passenger details, then select and confirm the payment method to complete your purchase. When Im on Trenitalia site I can choose seats and car. What am I missing? Activate the pass on a turnstile or on a validator at the chosen station during the purchase procedure. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. I am looking at buying a pass for 7 days. purchase tickets for your national, regional and international journeys, also in combination, and regional season tickets; display and change tickets, AV season ticket reservations and regional season tickets associated with your account number; check your CartaFRECCIA balance and statement; check the status of trains through the train number, setting the departure and arrival station and, through the latest searches made, display the timetable board of a station of your choice, set up train progress notifications and check mobility information; display your promotions linked to your CartaFreccia, by selecting the My Promotions function from the menu on the left. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. Give back to the Community. Don't be shy and let us know about your challenge. Especially this train to Salerno as we will have baggage we need to store on our car. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. Children aged 4 to 11 years inclusive: 15 euro. Great information, so helpful. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, Same via BB online. How else can I purchase / renew an electronic season ticket? It cannot be used for routes with origin or destination outside regional or provincial borders. Log in or if you prefer continue without logging in. , Note: Shipping and Pass Protection* costs are non-refundable. donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. Is there a way to see the assigned seats before finalizing a booking? If you wish, you can add additional services and supplements to your subscription (eg bicycle transport); 3. Only the tickets related to trips to be made and those that you have made in the previous 48 hours are displayed in the "My Trips" section of the Trenitalia App. Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. WebWelcome to Montenaire! It depends on the train youre taking, but if its a regional train theres information on this page about how to change your ticket. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Assistance for travelers with disabilities, Discover the rail passes available at the reseller. Make sure to file your request before departure of the train concerned. Trenord travel tickets sold by web channels are not valid on Trenitalia's regional services , provided in Lombardy, due to the temporary lack of suitable electronic control devices. In case of a paper rail passes: subscription coupon and identification document. These passes must be accompanied by the IO VIAGGIO card. Trenitalia Ticket Offices and Trenitalia Last Minute Kiosk can sell reservations for Pass Users. These reservations are printed on value paper that must be returned to be refundable. in either direction, on the route indicated. Then do the same on italotreno.it/en. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. How much is the standard refund? Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. Adults: 29 euro. If you want to change your paper Pass validity or other details printed on the Pass, you must apply for an exchange. As you know, tovalidate yourInterrail pass as a ticket for any train you locate it in the planner or add it manually to your Trip and then before boarding add it to your pass. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? Select Profile & system > Settings > System > Console info. 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