ROSS policy states we cannot accept any merchandise that has been worn washed or altered. She didn't care that there was ta long line of customers waiting to pay. 5 out of 5 stars (111) . Callback tomorrow and speak to someone else. She replied the system wont let her. The supervisor as well as the lady at the returns desk told me that I couldn't return it because it was "used", the kettle is defective because once you put water in it and put it on the fire it started to rust on the inside it is defective, they just kept telling me no they're not returning it because it's used and that was that. Isn't that your job? I actually am a retail associate at Ross. She just kept interrupting me and would say it doesn't matter!!! I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. Due to reading unfavorable online reviews on Amazon, I decided to return it. Some managers at ross need to be a little more empathetic. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. I will never shop there again nor recommend them to anyone base on there return policy. I went in to the store right after work and selected two Bamboo Pillows. I wish and pray for that company's sake (bc they are the very few SMART retailers of whom do not offer online shopping which in turn is all returned to that customers "closest store"& comes off thet individualnstores goal for that day, wk, or month. So you wash it and find out you can't return it because you wore it then washed it. When it comes to clothes it's super messy and you can't even get different size for any peace! 3.4 out of 5 stars. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross Dress For Less stores t-shirt ad vertisement by Tshirtfest. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. Upload your resume. I walked over to the counter where a woman named Stacy was working. So unprofessional!. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. 5. Ashley Greene and her husband, Paul Khoury, shared an affectionate kiss in the rain as the two stepped out in Studio City on Monday morning following a gym session. She then asked me if I understood what she was saying ( as if I was stupid). Brother, step-brother, sister, step-sister. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. After only having it for one day.really???? Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Being mean and nasty to Ross employees does not mean you will get what you expect either. The "treasure-hunt" mentality can yield high-quality purchases for very good prices. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. I am never shopping there again; so why a store credit??????!! She told me that is manager on duty and the things have to go on her way!!! I complained that it should be a credit to my Discover but they said the computer would not allow it. The consent submitted will only be used for data processing originating from this website. I want to return it, but I do not have the receipt. This button displays the currently selected search type. What if I return my products after 30 days? 30 days is too little time. Ross is . What a RIP off. The customer service is unbelievably horrible. This could be your state photo id, drivers license, passport, or military id. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. Ross uses a refund verification system, and all the returns are subject to verification. They are a costume and wig. Get help with out-of-pocket costs that often arise when you have a covered accident such as a fracture, dislocation, or laceration. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. You guys need to reevaluate yourselves. I do not want store credit I want my actual money back! That is not the department stores responsibility. I was told by wiman in returns that once you remove the tags they cannot take back. Ridiculous. 12. I have worked in the retail industry and know a bit about returns for many stores. I was never told I could not return an item that had been marked down. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. The cashier was asking for my ID. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. This is a fraud !! As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. As a side note the reason there were a total of 4 dresses purchased that day is my mother in law passed away on December 15 and we bought them so my father in law could decide which one he wanted his wife of 43 years to be buried in. The customer service in this store is so bad and there is usually only one person running a register!! Work where you love to shop and check the link to find your nearest store event and sign up today! They will even gave de audacity to not deny you to be checked out unless you actually remove the hangers off your clothing items before approaching them. I bought a pack of hangers there. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. LinkedIn. I go back to shopping and when I check out, it's with one of the people that helped with my return. - aren't your clerks supposed to ask. For check purchases, youll have to wait 5 days for a cash refund. Be sure to check items especially clothing closely before purchasing. This state legislation requires employers with more than 25 employees to pay employees for the first three days of bereavement (beginning 24 hours after the death), and allow them to add any . I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. I always make sure tags are attached if I changed my mind or if I feel the item does not live up to my expectations. Warning - do not shop at the Layton Ross store. Idiots who remove Roald Dahl's darkness are just utter Wonkas,WHAT a trogglehumper1: the ucky-mucky2, bopmuggered3, crodsquinkled4 beginning of the end for literature. I love Ross and I hate the customer services at Ross stores. UGH! I had to argue with store clerk. $5 $12. I know that was not true. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. For all they know you could be one of those people who just keep buying and then return the next day for the thrill. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! I hear the voice of Nathan who left his father to die of grief and misery in my arms, who left the house of his father and left the God of his father. Are you kidding me??? I felt like this was kind of intrusive..it's just an 11 dollar dress and I had paid with credit card! Obviously it doesn't have price tag but some other tag. does Ross not give change back on vouchers? At TJ Maxx when you return for another size they just wave you through. I'm just hoping that someone can explain this policy to me. I went in to the Ross in Hemet California today to do a return. I used to love finding bargains at Ross. It's called being lazy and entitled. You can exchange your returns for anything in the store, even if it's not the same type of product. Boo hoo~! You will only get angrier if you continue to rely on that. At that same time, I returned the color of towels I would not be keeping. I do not like the shoes, they do not fit; even though it says 51/2. If you are debating an item, leave it. Discover how we can support your local organization. This link will open in a new window. She said, "[This] store does not do that." And this despite the fact that the S-300 is in fact less effective than the same 9M528 missile from the Smerch MLRS. I have spent a lot of money in Ross and in different states. 3. For example, you can exchange a purse you changed your mind on for a pair of shoes and just pay the difference. (For emphasis: 60.92-35.93= 24.99). goodwill is a little bit better. Could not return summer items given as gift. So why even put up tv video surveillance? Ross has very well trained minimum wage robots. I take this into consideration when shopping there. As a Ross employee I'll clarify some of these incidents for you. Where is Parmesan Cheese in Walmart? I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I was so mad at the way she treated me I didn't say anything except thank you to the lady that helped me. So why do they have this policy? 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. They did not have another belt to exchange so I wanted.a refund. Check out Cakes. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. I have contacted The Retail Equation and they said they don't work for Ross. Can I return perfumes at Ross if I open and didn't like it? 16. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. I wasn't reprimanded. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! The staff really needs more training and proper knowledge on customer service. Get a Sale Alert. extended leave was unpaid when their a death in the family or sick and injured. I wrapped the gifts for her and removed the Ross tags with the prices on them. Taller Marmo. You can't just buy something to use one time and return it later because that's called a rental. Never EVER pay with card in Ross, take cash to get a cash back. How does the store know if something is washed, unless you tell them you washed it? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. I said what about me? (24.99• .09000= 2.2491) It is not so much the tax return I was fighting for, but for the principle. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. I tried to explain that it is against the law in ohio to sell defected items. (ridiculous & unnecessary). Thank you. In case of a non-receipt return, you will get store credits. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. You grab what you need and give them the one that didnt fit and you are out the door. Styles, colors and items will vary by store. Call corporate. I never had an issue. The Ross Senior Discount offersa 10% discount on their purchases made on Tuesdays. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. If so, I'm done - no more of my business and I'm sure I spend several thousand a year there. I don't bring worn and damage clothing and I always keep my receipt with me. 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