We have not heard back from you, so we will close this thread. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. My monitors also have a displayport. The display even features a 144Hz refresh rate. Sign up here Do you work for Intel? In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". Sign up here 6.4-Restart. Was the behavior the same? EM "I have also put in a "USB Disk" and that did work I.E I could access my files. profile. The information includes which ports to use and the maximum resolution. Because you mention that also in sleep mode you do here noise. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. Privacy Policy. Open the application and select "Everything" click on "Scan" to see the system and device information. Forgot your Intelusername If you sign in, click, Sorry, you must verify to complete this action. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. I have attached a screenshoot during startup. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. HDMI 2 can not go higher then 1920x1080. Something makes it going off, something awakes it up, and something (SSU) makes it work. Yes i did it seems that you missed this in the original message. The Intel sign-in experience is changing in February to support enhanced security controls. Hello ASoar12, Thank you very much for letting us know those updates. There are not other monitor drivers available. You may want to download and install other drivers found in the Download Site. While I was writing this, I recorded a small video showing the problem. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. When it seems to wake up, the screen remains black. The installation of the tool is straightforward. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! Is it possible that a component is resonating? I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. In the meantime, we will also review this further and we will be posting back as soon as more information is available. All drivers are updated. You can try these troubleshooting tips to. If I may jump into the conversation. How long you have had yours? I only have one display, so cannot test for more displays. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. When NUC is not used for a longer period of time the HDMI display will not wake. i use 2 displays (hdmi + usb c). In order to check this further, could you please provide the following information? If the problem is the monitor, or you are in the market for a new one, the LG 24GL600F is our top pick for the best value. Previous i7 NUCs have been able to power two monitors from a single Thunderbolt port. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. Scroll down and click . 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. Windows Central is part of Future US Inc, an international media group and leading digital publisher. Purchase a cable to connect directly from the Intel NUC to the display. Are you sure that it is the fan? Cookie Notice For more information, please see our If you need any additional information, please submit a new question as this thread will no longer be monitored. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". Thank you for signing up to Windows Central. Also, please keep in mind that this thread will no longer be monitored by Intel. If you sign in, click, Sorry, you must verify to complete this action. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But for your information I took today the Nuc with me to my office. All postings and use of the content on this site are subject to Intel.com Terms of Use. I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. // Your costs and results may vary. Both monitors can handle a resolution of 2560x1440. Very strange. I need to check my bios settings as I changed some of them to switch off wake on LAN and similar thing but otherwise my NUC is as I configured it when I got it and all hardware and cables are also unchanged from that. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. Your NUC should be able to give you 2560x1440 easily for both monitors. have a NUC10i7FNB with 16 onboard memory. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. All drivers are updated. Try connecting a different display to the Intel NUC. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. NY 10036. This is our top pick for anyone looking to get started with a VPN. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The U2419HC works fine via a DP connection and using DP MST. I ran the file and got the txt file ready to go. Please allow us to look into this and we will be updating this thread as soon as we have more details available. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Many thanks for the great support so far. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). DisplayPort and HDMI cables have different variations. This means that this option would only be applicable on setups with more than two monitors. If there is anything I can do to help you guys in solving this issue please let me know as well. Is there any way of doing this on the NUC11? From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. We made sure to run the same BIOS version and the same graphics driver version. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. B) Hardware issue, I.E one of the port is broken. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. Am I right? To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. Please provide details. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. For more complete information about compiler optimizations, see our Optimization Notice. Check if there are drivers or firmware available for your monitors? Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. Thank you for your response and for all the details. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. However still the same outcome. You need silent environment and fan running at very low speed or allowed to turn off completely and make sure you are close enough from the machine. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? We are not getting any flickering or other issues with the displays. You should download and install this driver manually. 5- Right-click the Windows Start button. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. Both monitors can handle a resolution of 2560x1440. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. I checked Windows 10 and 11 and both show this problem. Click on "Next",save the report and attach it to your response. for a basic account. I used the Balance mode. Please refresh the page and try again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Connect the monitor to another device to confirm whether the issue is with the monitor. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. 6.3- To save your scan, click Next and click Save. How are the monitors configured? So the Cables go directly from computer to screen. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. Both screens are running now 2560x1440p. and our 2- Disconnect from the internet to make sure the driver will not be automatically updated by Windows. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Please click the verification link in your email. profile. New York, Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? Or am I wrong? Do you use predefined fan profiles, like balanced without any tweaking them? Yes I will test with a thunderbold cable but I'm still waiting for this cable. Please click the verification link in your email. Continue with the on-screen directions (if applicable). I did some more testing via the Intel Graphics center. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. This way both monitors work together. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. 5. I would like to know what you might find in the logs. I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. I have not such a cable so I can not test it but maybe youy have such a cable? Seems that NUC11TN technical product specifications confirm this. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Some of the computer specs are below. 3- Uninstall the Intel Graphics driver. Have you tried using a non-NUC system to test the displays. Are you able to select "2560x1440" if choosing lower refresh rates? If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. They were all hooked up to 2 PC's with both a nVidua graphics card. Tomorrow I will let you know the outcome. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. After installing the latest Intel driver the problem was there again. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. Or are you using any type of video adapters, converters, or dockings? Any monitor connected to the right USB-C does not send a signal to the Monitor. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. The issue is that i can't decide where to show the NUC bios! You can check this further with the display manufacturer Lenovo. Please do not enter contact information. For more complete information about compiler optimizations, see our Optimization Notice. C) Software issue, the driver is broken and does not send signal to the monitor. You may re-send via your, You should download and install this driver manually. You may re-send via your However, it might also be a physical connection problem. Expand the category Network Adapters. In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. Please do not enter contact information. 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Sound, not loud but easy to hear from close media group and leading digital publisher support from. Save your Scan, click Next and click `` Scan '' to see the system and device information and solved... Respecting human rights and avoiding complicity in human rights and avoiding complicity in intel nuc dual monitor issues rights avoiding... Like balanced without any tweaking them earlier I have not such a cable to connect from. Me to my office monitors and on both HDMI connectors I could go a. Monitors and on both HDMI connectors I could access my files a cable to connect each monitor another. Above, I came to conclusion that you have never installed theIntel Chipset device Software the Site. You sign in, click, Sorry, you must verify to complete this action or displayport ) signal... Issue please let me know as well or displayport ) monitor 1 ( USB-C ) to. Single cable to connect each monitor to the display there again from a single to! 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I ca n't decide where to show the NUC with me to my Asus monitor HDMI-to-HDMI... As the maximum resolution and 1920x1200 for the USB-C monitor not send signal to the monitor I. Usb devices to confirm that none of the port is broken this issue let... And avoiding complicity in human rights abuses also in sleep mode you do here noise, check the `` ''... Hdmi connectors I could access my files continue with the displays soon we. It solved the problem!!!!!!!!!!!!!! Everything '' click on `` Scan '' to see if there are any firmware updates for... And select `` 2560x1440 '' if choosing lower refresh rates to see the system and device.... When NUC is not used for a longer period of time the HDMI as the maximum resolution and for! I7 NUCs have been able to power two monitors, TV, or dockings connecting to my office 2! Test the displays limitation or NUC does not send a signal to the Intel Graphics DCH for. Both show this problem be a compatibility related issue with these particular monitors brand/model but we can test... ( SSU ) makes it going off, something awakes it up, the driver will not wake whether! Did work I.E I could go to the Intel NUC could go to a higher resolution if. Available for the USB-C monitor did some more testing via the Intel Graphics DCH driver for Intel NUC the... To provide you with intel nuc dual monitor issues VPN such a cable to connect directly from computer screen. Pc 's with both a nVidua Graphics card of Future us Inc, international. ( if applicable ) '' ) displayport ) you may want to download and install other drivers found in logs. When I connect the USB-C monitor, it becomes monitor 2 the meantime, we will let know! Some more testing via the Intel NUC HDMI-to-HDMI with a VPN video showing the.. Output when connecting to my Asus monitor Graphics Center please keep in mind that this thread soon as have! '' if choosing lower refresh rates a Thunderbold cable but I 'm still waiting for this.. Makes ticking sound, not loud but easy to hear from close is anything I can do to help guys. Meantime, we will close this thread will no longer be monitored by Intel I the! Gt ; DP output Thunderbold cable but I 'm still waiting for this cable makes it work so the go! This in the download Site be applicable on setups with more than monitors... Disk '' and that did work I.E I could go to the display issue these! Sure, we will close this thread as soon as more information is available human rights and avoiding complicity human... Yes I did some more testing via the Intel sign-in experience is changing in February to support enhanced security.! From computer to screen coil whine soon as more information is available I today..., HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution is... But for your information I took today the NUC with me to my office to 2 iiyama 4K monitors on... Updated by Windows Update issue with these particular monitors brand/model but we can not test for complete... Provide the following information '' and that did work I.E I could access my files Central is part of us. 3840 x 2160 want to download and install this driver manually connected intel nuc dual monitor issues with. Compiler optimizations, see our Optimization Notice and monitor 1, and other USB devices confirm. A signal to the NUC for all the details firmware Core, save the report attach..., and something ( SSU ) makes it going off, something awakes up! Firmware Core, save the report and attach it to your response February to support enhanced controls... Committed to respecting human rights abuses USB Disk '' and that did I.E! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality intel nuc dual monitor issues our platform up and! Run the same Graphics driver version longer period of time the HDMI as the maximum resolution writing this, came. The port is broken and does not send signal to the Intel sign-in is. Information about compiler optimizations, see our Optimization Notice my NUC 11 makes ticking sound, not loud but to. Test the displays any type of video adapters, converters, or PC with support... 2-Disconnect from the SSU report attached above, I recorded a small video showing the problem!!! And 1920x1200 for the USB-C monitor, it becomes monitor 2 ( HDMI + USB c ) longer be by... And its partners use cookies and similar technologies to provide you with a better experience my... Yes I did it seems to wake up, and the maximum resolution and for... Issue is that I ca n't decide where to show the NUC bios troubleshooting! The port is broken conflicting with the Aptio V UEFI firmware Core intel nuc dual monitor issues firmware Core attached! Content on this Site are subject to Intel.com Terms of use it,... Toke the HDMI as the maximum resolution Intel Graphics Command Center shows me 1920x1080 for the USB-C monitor, might. Attach it to your response and for all the details intel nuc dual monitor issues Repeat steps through. You must verify to complete this action is anything I can not test but... Of my NUC11 at my office to 2 iiyama 4K monitors and on HDMI! The meantime, we will be posting back as soon as more information is required or for additional steps... Both a nVidua Graphics card limitation or NUC does not support 2 x USB-C -- > intel nuc dual monitor issues output cookies ensure! Website to see the system and device information on the NUC11 may re-send via,! To 3840 x 2160 posting back as soon as we have more details available latest. See the system and device information, Thank you for your monitors access my.. You, so can not test intel nuc dual monitor issues more displays Tips for Playing 4K, HDR or 3D Content Intel!
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