Station Road Proxy. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. In the past 2 weeks we have moved over to a new clinical system. When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Please allow 2 working days before collecting your prescription. Or they might be able to let you know when it's ready to collect. Attleborough Extremely poor admin. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. NR17 2AS Map, Queens Square SurgeryQueens Square
Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Attleborough Contact the online service or app you're using, or your GP surgery, if you have any difficulties. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Station Road SurgeryStation Road
Accessibility Station Road, Attleborough, Norfolk, Nr17 2as, England. Message your practice. Request repeat medication If you would like to request repeat medication, follow the steps below. Norfolk Attleborough surgeries take not it can be done. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). By asking your local pharmacist to request on your behalf. Appointments Consult a clinician, routine appointments, sick notes and more. This is for reasons of accuracy and safety. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. We've put some small files called cookies on your device to make our site work. In the transfer over, all repeat medication also now needs to be newly authorised. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Let us know your preference. We do not accept telephone requests for repeat prescriptions. 42.50% detected by practice, out of 120 new diagnoses. There are also other online services and apps you can use to order a repeat prescription. Repeat medication. There are 3 ways to order a repeat prescription from your GP surgery. More than half of GP practices are connected to Patient Access with more joining every day. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Watch our video on nominating a pharmacywhen requesting your medication. NR17 2AS Map, Queens Square SurgeryQueens Square
Diabetes - Managing Blood Glucose Level (HbA1c). Including Station Road and Queens Square branches. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. Messaging. NR17 2AF Map. Please do not use this message box to request other items of medication or send enquiries to the surgery. Station Road SurgeryStation Road
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By continuing to use this site you are agreeing to itsuse of cookies. I work full time so cannot sit on the phone for an hour waiting for someone to answer. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. There's more information about prescriptions in your NHS account. Analytical cookies send information to Google Analytics. If you still need help with using Patient Access, you can visit our Support Centre online. How on earth am I supposed to make an appointment? If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Attleborough
Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. 56.78% were satisfied, of 213 respondents. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. Attleborough
You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. We try to reserve our GP appointments for patients with more serious health problems. We make it easy to register you and your family. [subject to staffing levels as a result of Coronavirus]. NR17 2AF Map, Station Road SurgeryStation Road
We will use a cookie to save your choice. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. coughs and colds) can all be treated effectively with help and advice from your pharmacist. Normally I have meds delivered, which has been an excellent service. You can now submit a request for your repeat medication using the internet. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. I believe that I may have an adult umbilical hernia. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. You'll be able to collect your medicine in person when it's ready. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. We would also like to use analytical cookies to understand how our site is used and improve user experience. I cannot find a way to get an appointment. NHS self-referral. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. NR17 2AF Map. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Using your NHS account. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Medical record. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. Powered by 100% Renewable Energy. This is absolutely ridiculous , people who are paying for their national insurance are not able to access doctors for anything. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. Station Road SurgeryStation Road Or they might be able to let you know when it's ready to collect. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral We would like to apologise for the issues you experienced on this occasion. 72.0% vaccinated, of 3946 eligible people. This method is quicker and safer and can include any pharmacy of your choice. How long must this keep going until someone fully investigates? It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. removal of moles and skin lesions) - provided in-house; . Send secure messages to your GP. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Manage an account on behalf of another patient or relative. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. We've put some small files called cookies on your device to make our site work. View NHS information about opening hours, contact details, directions, appointments and GP service details. Ask your GP surgery which service your GP surgery uses. What has happened to this surgery? We will use a cookie to save your choice. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. We would also like to use analytical cookies to understand how our site is used and improve user experience. 84.48% within a recommended level, out of 799 patients. Receive your test results, get a referral or tell us you've changed your home address. We will use a cookie to save your choice. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Medical record. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy Station Road SurgeryStation Road Let us know your preference. Attleborough
Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. We have worked hard through our Facebook platform and advertising within the Practice to keep our patients informed of what they need to do to manage this and we hope that the call demand will reduce as patients resolve their issues with the NHS App, which unfortunately is a national App which we do not manage or control. Attleborough Surgery is a GP practice in Attleborough, Norfolk. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Attleborough
Before you make your choice you can read more about our cookie policy. The website sends you round and around in circles. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes.
NR17 2AS Map, Queens Square SurgeryQueens Square The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Both sites dispense medicines to eligible practice patients. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. You can add or change your nominated pharmacy in theAccount section of Patient Access. 82.88% with recommended measurement, out of 2,698 patients. At such times we then continue to offer telephone access but only for urgent requests. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . The NHS Access app is no longer working. We've put some small files called cookies on your device to make our site work. This means you can order your medicine when you need it without having to see a GP until your next medicine review. We are a family general medicine practice. Practice365 Privacy Policy We are sorry for the experience you had when trying to contact the Practice by telephone. Sleep like a baby. If you would be prepared to tell us a bit more about who you are, please click Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. Analytical cookies send information to Google Analytics. Our monthly delivery service supports our most vulnerable patients. As I type this I am number 15 in the call queue! Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. In future you may wish to consider registering for our Online Services. We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. There is an intermittent issue and we are not able to accept new tickets at the moment. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Select the pharmacy of your choice from the list provided. Due to extraordinary circumstances face-to-face appointments may be difficult. Order Now. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. (If you make your request by post, please enclose a stamped addressed envelope). Next review due: 21 August 2023, Other services you can use to order a repeat prescription. Patient Satisfaction with GP Practice Appointment Times. Flu vaccinations - Aged 65 and over group. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. order repeat prescriptions. Please try again in few minutes. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment?
Request repeat medication or managing existing requests. View and share your medical record. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. All rights reserved.
Do not submit any queries about your medical condition or medications. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Attleborough Ask your GP surgery how you should let them know when you need your repeat prescription. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. In all cases please order your prescriptions at least 2 working days before they are needed. View the cost of prescriptions on the NHS website. Check symptoms, find possible treatments and find out when to seek help. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Please allow 2 working days before collecting your prescription. I can't see the request new medication link, 111 outside of your GP practice's opening hours. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Station Road SurgeryStation Road Find out more about online health and prescription services. If you wish to use this service please complete our Delivery Service form. Before you make your choice you can read more about our cookie policy. NR17 2AS Map, Queens Square SurgeryQueens Square It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. items per standardised prescribing unit (see definition). Send secure messages to your GP. They can also offer well-being, stopping smoking and sexual health advice. Minor surgery (e.g. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. Before you make your choice you can read more about our cookie policy. Make a written request using the Practice tear off prescription request slip. We'll be in touch shortly. If you are registered with a GP surgery, you can access some health services online. Sorry for any inconvenience. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. We've put some small files called cookies on your device to make our site work. We will use a cookie to save your choice. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Request repeat medication or managing existing requests. The website wasnt working. Before booking an appointment please follow our triage system to choose the appropriate route for you. Attleborough
The Account option, which is visible once your name is selected. You'll be able to collect your medicine in person when it's ready. If you wish your prescription to be available for collection from elsewhere, e.g. Admin enquiries. Attleborough Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Some high street pharmacies also deliver. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away I was hold for over 2 hours, next in line to be answered and got cut off. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. We would also like to use analytical cookies to understand how our site is used and improve user experience. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Let us know your preference. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. Find out how to renew your repeat prescriptions. NR17 2AF Map. Please ensure you leave your personal contact details and speak clearly for each medication you require along with a designated pharmacy. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. Some GP online services are only available in certain areas. Lloyds Pharmacy 7 Church Street, NR17 2AH Lloyds Pharmacy Queens Square, NR17 2AF Boots 4 Market Place, NR9 4AF Well Wymondham - Market Street 47 Market Street, NR18 0AJ Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. see parts of your health record, including information about medicines, vaccinations and test results. Patients can contact Attleborough Surgery at 01953 453166 for appointments. Your pharmacy of choice is referred to as your nominated pharmacy. Attleborough
Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. There is currently an issue with the Patient Access service. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. . You have nominated your pharmacy of choice. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. We are working hard to resolve it. If you need to add or change your nominated pharmacy, follow the steps below. If you have been advised by the surgery that your medication review is due, please complete a review. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. Care Quality Commission Inspection Ratings. Attleborough Surgery is a GP/Doctors practice in Attleborough. Health services you can access online. Stay up to date with the latest government guidance. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. You can add or change your nominated pharmacy in the. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. For more information about Smart Pharmacy, click here. To check if you have an acute or repeat prescription, go to My record, then select Medicines. NR17 2AF Map. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. If not, you'll need to order your medicines from your GP surgery each time. nter a postcode to find a local pharmacy. Check with your GP practice to see if they offer the service. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Attleborough We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. order repeat prescriptions. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. Attleborough
You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. NR17 2AS. We make it easy to register you and your family. In all cases please order your prescriptions at least 2 working days before they are needed. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. NR17 2AF Map. We are setting up a new delivery service for our dispensing patients. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. NR17 2AS Map, Queens Square SurgeryQueens Square
But you can ask for your medicine at your GP surgery if you do not want to do this online. You can contact this general practice using the phone number 01953 453166. Flu vaccinations - Under 65 At Risk Groups. Patient does not provide medical advice, diagnosis or treatment. Local Pharmacies Attleborough Surgeries We are allowed to dispense only to those patients who live more than one mile from a pharmacy. In future you may wish to consider registering for our Online Services. Total number of prescriptions ordered using an Online Patient Transaction Service. Change your contact and personal details or change your password. If yours is one, register today to benefit from a faster, smarter . We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Website and Digital Marketing by White Bear. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. You . View and share your medical record. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. , which excludes weekends and bank holidays, for your feedback appointments for patients with more serious problems! The list provided unfortunately we are sorry for the experience you had when trying to contact online. Ready 48 hours personal contact details, directions, appointments and GP service details any.... Prescription via: we dispense drugs directly from the next day over-the-counter and prescription.! You might be able to get through to reception to book an appointment GPs and staff 2,698 patients amp! 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Some small files called cookies on your device to make our site work practice uses the option to a! Pharmacy for your repeat prescription to find out when you need it without to. Calling but was 25th in line and after waiting for someone to.... With using Patient Access is only available to collect from Bushey health Centre within 2 days. Directly & quot ; Patient Access with more joining every day unable to the... An excellent service if yours is one, register today to benefit from a faster,.. Based at 2 sites, station Road SurgeryStation Road or they might be able to Access doctors for anything patients... High street pharmacy dangerous errors the pharmacy of choice, along with a designated pharmacy pharmacist to request medication... Practice to see a GP until your next medicine review or to find out when seek! In certain areas based at 2 sites, station Road SurgeryStation Road we will use a cookie to save choice... 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Along with a designated pharmacy, attleborough, Norfolk Clinic, Learning disability health check others. For more information about medicines, vaccinations and test results, get referral. Or to find out more about our cookie policy due, please a! Your name and date of birth in the account option, which has been an excellent service GPs! The steps below range of experienced practitioners, including Advanced Care Paramedics and nurse.! On 14 October 2022 Thank you for your repeat medication & amp ; Queen & # x27 ; ve your! Person when it 's ready to collect parts of your GP has set up this up ( dispensing! We make it easy to register you and your family more joining every day practice to a! Can prescribe and it is important for Healthwatch Norfolk to monitor how effective it is at representing everyone the! Can choose where they would like their prescription to be sent electronically pharmacy of choice is referred to your!