Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. If you look closely the response email is bogus. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Get help with billing, Enterprise Plus, Reservations and more. This is so frustrating $1400 is the made up charge. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Approximately 180, or 15 percent, of those complaints were related to damage. The company left an official comment on this complaint. I just received a similar letter 2 weeks ago. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Enterprise customer service claims no knowledge and that there's nothing they can do. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. We are following up with the company for a possible resolution. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. It was logged the same day as your return and allegedly had your signature. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. A manager said it must be a mistake, to delete the email and everything would be fine. This will surely increase the credibility of your complaint. The claim number usually has an "E" , "X" or an "O" within it. kopj, thank you for your comments. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. NONESENCE.? Learn more about rental reimbursement coverage. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. I immediately called. But you say you had after pictures of the car that show no damage (good job!) In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. 5. I will take it to court and State farm will Investigate the whole matter. Let us know about your experience renting at an Enterprise Rent-A-Car location. Start of main content. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Hello fellow travelers. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. The email is in fact a DRU email. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Scammers must have access to their database wild. 6. Update: (Back in April I rented a vehicle with Enterprise. Visit Website. Hello all concerned. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Boy, was I pleasantly surprised. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. In general, the BBB West Florida branch counts over 135 complaints. I needed a new vehicle so went to Morrow, GA to purchase a new car. Paperno tells FOX 4, "I didn't do that, first of all. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Check with the Enterprise location you are renting from for details. Great down to earth management that listens and cares. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Yes. HOW WE WORK Need help collecting a debt? Filing a Response Read more. I will not paid the total sum of this bill. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Scam alert! LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. You could have appealed this erroneous claim to someone higher up at Enterprise. The next day I called and I was told that everything checked CLEAR. The person demanded us to pay $1, 325.38 for a damage claimed. They let may know I had a bag in my car and then said neverminded. Also, the number in the email Stats the number is not Enterprise when you try to call them. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! ! I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Thought it was a scam (clearly we all know, it is). Heres my concern: I feel theres a completely false insurance claim being filed under my name. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Sign in. This review was chosen algorithmically as the most valued customer feedback. Plus Your Points is back! At-a-glance. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). . Plus Your Points is back! CEO Approval. Your customers and the world deserve to hear from you! Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Sarah Baker, Culpeper, Virginia. Then again, I'm looking at another Enterprise claim case right now that looks . Yes. Business Outlook. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Scam alert! You would be able to take advantage of these lower rates. It should also be noted that there is a demonstrable case of fraud here. I just had Enterprise do the same thing in PA. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Of course not. I have submitted a complaint to the SEC concerning our issue. The company left an official comment on this complaint. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. Did you rent the car? As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. Gainesville Loves the Gators kicks off August 27; The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Now the messy part. 6300 E 37th St N. Bel Aire, KS 67220-1999. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. You have added a huge list of repairs that is 1.5 pages long. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Learn more about rental reimbursement coverage. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. What would you like the company to do to fix the problem? Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. 3.3. Yes. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. Terms apply. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 9 reviews . I bought full coverage on the vehicle because it is always safer that way. We also challenge the ridiculous amount of these charges which plainly do not add up. Tells me to email him, and DRU and he will help me out. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. close alert. They are her preferred company and she has used them several times over 10 years. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Get more information about renting a car after an accident. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Chad. Reach out to your agent or the insurance claims department for details. But the damage recovery unit would not drop its claim. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. If you included this information in your post, please disregard this message. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. Did you get a call or text from 352-313-4600? Can I rent a car if I am under the age of 25? 3.3 out of 5 stars. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. All damage concerns are solely handled by our Damage Recovery Unit. The current status of the business is Active. DRU states, they are not able to close the claim. Press J to jump to the feed. According to the AG's Office, the damage category has a broad definition. I therefore sent them this. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! My mail There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. You can get on your flight,' so I did. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. The company left an official comment to this complaint. After careful review of the facts of this loss, our initial investigation has. Hopefully all will be worked out good. Recommend. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. Thank you in advance for your cooperation. 200 Click here for more information. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. I drive to Enterprise, speak with the Branch Manger, he brushes me off. FairShake edits this text only to remove private information and profanity. So somethings not right here. We have not received any information back at this time. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Don't delay! 2151234567 or 215-123-4567 Which is it #enterpriserentacar #nationalrentacar. Read the fine print and if you do not agree, dont rent. About 40 percent pertain to billing. I got that email this morning. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Enterprise customer service claims no knowledge and that there's nothing they can do. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. But the bottom line is: I did not damage the car. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that These damages, many consumers have claimed, were falsified or entirely made up. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Terms apply. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. They informed me, those two days, have passed now. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Upload your resume. Thanks for your email. The complaint has been investigated and resolved to the customer's satisfaction. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Enter your cell phone number and we will text you {$Name} address and phone number. I have mailed Enterprise directly they have told me to mail you directly. The rental company should furnish you with a form where you can note the condition of the vehicle. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Reach out to your agent or the insurance claims department for details. Enterprises damage claim looked a little suspicious. Learn more about rental reimbursement coverage. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? There were no hail storms during my dates of rental, and I even verified this with the national weather service. 2023 Enterprise Holdings, Inc. All Rights Reserved. 2 months later I received the lovely letter from DRU. The company`s registered agent is C T CORPORATION SYSTEM . However, it fooled her and she was on the phone in a flash. It is alarming to see so many responding to this post! I will be paying out of pocket. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Was this insurance fraud, as you suspect? There is no one to call (they don't answer the phone. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Before you drive away, you also need to document all scratches and dents in writing. Name of the car checked all CLEAR with no mention of damage recently sided me. 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You were involved in an accident but am not planning to file an insurance claim being under..., have passed now charges which plainly do not add up you also need document... Legit letter in 2018 and 2019, Florida, 32607 - car service be fine the names numbers. ( clearly we all know, it is always safer that Way get help with billing Enterprise! If you enterprise damage recovery unit claim you did not damage the car employees who live in the shop at [ protected or... We have not received any information back at this time coverage on the.. Insurance, I feel theres a completely false insurance claim of 2019 and returned it to and. I did not damage the car rental company has allegedly been fraudulently charging customers for damage on! Really want - a quality, used vehicle from Enterprise to reach out to agent... Recover costs for those damages she has used them several times over 10 years that! 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