This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. How do I ask for a Mandatory Reconsideration? When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. You will also be qualified with this kind of benefit when you are aged 16 and over. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. 64 Posts. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). For those undergoing WCA gender was also a predictor of preference. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Preference for telephone or face-to-face assessments. According to DWP records, nearly two thirds (64 per cent) of claimants surveyed were making a new claim for PIP. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. To investigate what predicts a preference for either a telephone or face-to-face assessment a statistical technique known as logistic regression was used to build a theoretical model of claimants preference for each assessment channel (compared to preference for the alternate assessment channel or no preference). Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). Nearly all (96 per cent) of this group found having someone to support them helpful. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. I first applied for pip back in 2016 and was awarded a paper based award . Having a mental health problem can be expensive. someone goes out with you. | Mental Health Forum Unanswered threads Talk with people who know what it's like! The article then gets reviewed by a more senior editorial member. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. But nearly one in four (24 per cent) were unaware that they could make such requests. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food An example of data being processed may be a unique identifier stored in a cookie. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). The most common reasons for preferring this assessment mode included being able to see the assessor while remaining comfortable at home and being better able to show their condition. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Unweighted base: Claimants who had third person support during the call (n=257). WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). Over six in ten claimants (62 per cent) had experience of a video call. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. Even with the letter, the DWP can still turn down a paper-based This document/publication is also available on our website. Unweighted base: Claimant sample records (n=837). How do I manage my money if I have mental health problems? As for PIP, preference was highly associated with the outcome of the telephone assessment. The reasons for feeling uncomfortable with video assessments also differed by health condition. This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. What is the PIP medical assessment?. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). Claimants more likely to receive support included those having a benefit reassessment (28 per cent, compared to 17 per cent of those making a new claim), and those placed in the LCWRA group (27 per cent, compared to 9 per cent of those who were referred). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Claimants who recalled receiving a communication were asked whether any other information would have been helpful prior to the assessment. How do I pay for private treatment and therapy? 30 September 2020 at 8:04AM in Disability money matters. Can I cancel something I've done when I'm unwell? Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. If you want to know how often you have problems with the activities, fill out the form. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). a friend of mine has been on pip for 2 years. poppy123456 Community member Posts: 38,820 Disability PIP telephone assesment today. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. The National Archives Simply use the buttons below to share on your social network. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). There are several things to remember during your PIP assessment. Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). In this brief blog, we have talked about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). Helps you take control of your household spending. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). The data was weighted to be representative of age, gender, type of assessment and assessment provider. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Men were more likely to report that they found the information helpful (87 per cent) than women (81 per cent). Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. Note: Some claimants provided multiple responses. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. Then get someone to come and sit with you at the next one as support? Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Nearly one in seven (15 per cent) said they had no preference. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). Around one in ten (13 per cent) said they had no preference. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. What do you put on a PIP form for depression? Nine out of ten (90 per cent) of those who recalled receiving information prior to their assessment found it somewhat or very helpful. We use some essential cookies to make this website work. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Over four out of five (83 per cent) of these claimants found it helpful. This was most commonly a family member (18 per cent). Those with an unknown outcome were far less pronounced in their preferences. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. If you plan to travel by car, you can claim back the cost of parking and a price per mile (e.g. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. What you should say during the PIP assessment. 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