Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). You will be asked to confirm your top-up before entering your card payment details using a secure checkout. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. You can renew your bus pass up to 8 weeks before it expires. We are sorry for any inconvenience caused. Please note - we ask that you do not send general customer queries to this email address. You can get a free older person's bus pass if you: are a Medway resident. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. You'll need to provide a crime reference number. Student bus travel from just 98p** per day - Unlimited good times! Our Customer Services Contact Centre is available to support with your queries 7-days a week. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. This payment is non-refundable. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . showing your full face without a hat. I have lost my pass/it has been stolen. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). have reached the state pension age for women. Metro Card will launch on 2 December, replacing Walrus. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Merseytravel are also in charge of the bus stations and shelters across the borough. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Plan your cycle journey on the Cycle Streetswebsite. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. There must be at least 6 months remaining on your award. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. A similar bill which shows your name and address. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. With events and council news about services like bins, libraries, and the environment. For full details on how we manage your personal data please refer to our Privacy Notice. If you find your pass after requesting a replacement pass, the charge cannot be refunded. It must be dated within the last 12 months. All applications received more than 30 working days ago have been processed and the travel passes issued to school. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. merseytravel birkenhead bus station phone number. No, you will need to buy a ticket for your journey. We will charge you to replace a lost or stolen pass. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. There is a 5 fee to replace a lost or damaged Senior Pass. My pass is damaged Where can I send my feedback about my local authoritys services? In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. Using your disabled persons bus pass. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Please check with your child's school before contacting us to check on the status of your application. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Pass holders will also be unable to travel free on . (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. What to do next will depend on where you lost your item. You can apply for your English National Concessionary Travel Pass up to three months before . gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. 8am to 6pm - Saturday, Sunday and Bank Holidays. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . View bus timetables. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. You must tell us if your pass does . No trains are running from the station. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. Providing the journey starts or ends in Cheshire . If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. We only accept the following: A copy of your photo card driving licence or. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. The police will give you this number when you report the theft. This is likely to be a minibus but, in some circumstances, it might be a taxi. Beyond the 60 days there is a charge of 10 to replace a lost pass. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Replace a faulty Medway bus pass If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Replacing stolen passes. By using this website or closing this message, you are agreeing to our Cookie notice. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. No trains are running from the station. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. For details of all our locations and opening times please click here. This is likely due to your active Direct Debit payment date on your account. Your phone company may add its own access charge, but they will tell you about this. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. /Length 16938 We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. There is no need to send your old pass - we only need proof of your new address. We aim to have normal service resumed as swiftly as possible. Renew a bus pass. Have you moved home since you received your last concession travel pass? Please send photocopies, not the original documents. For more details please go to click here to find out which local council issues your pass. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If you prefer, you can let us know about a change in your name byemail to. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. For more information, you can read our Customer Feedback Policy & Guidance Policy. Online is the quickest way to apply and receive your card. Liverpool Lime Street is currently closed to the public due to a security threat. << Travelling with a companion. Arriva North West. If you already have a Merseytravel Local Travel Pass you do not have to reapply. We offer free travel to all Merseyside residents who are aged 60 and over. /Filter/DCTDecode I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. Enter the amount you want to be refunded and click Submit. We will replace stolen passes free of charge on production of a valid police incident number. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. colour. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. Bus Service Operator Grant Survey 2021-22. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. Check out some of our frequently asked questions. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. merseytravel birkenhead bus station phone numberNitro Acoustic. If the pass is damaged, a replacement bus pass costs 10. I confirm that the photograph I have provided is a true likeness. We will charge you to replace a damaged pass. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. You can call our Customer Service Contact Centre on 0151 330 1004. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. to ensure it's working. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. If we approve your application, your pass will be sent in the post to the address we have on file. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Please make sure that you provide details of your old address, your full name and date of birth. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Get weekly Wirral View updates in your inbox. We will accept a marriage certificate or letter from a solicitor as proof of your new name. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Write by: . You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. /Width 420 The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. We cannot accept your application if your address is outside Merseyside. 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