viking cancellation policy 2022

Virgin Voyages Non-U.S. Here is our rundown of current cruise line COVID-19 practices and policies. 0000003195 00000 n However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Yes, passengers aged 4 and under. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. If you would like to obtain your visa through our partner, please visit their website and download a visa kit. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Yes, passengers aged under 5. Yes, as of September 2022. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Are Any Unvaccinated Passengers Able to Sail? Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Will NEVER cruise with Viking again. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Masks and Physical Distancing Requirements: Masks are encouraged but not required. This will surely increase the credibility of your complaint. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Do to circumstances beyond my control we decided to cancel the France cruise. Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Is A Pre-Arrival COVID-19 Test Required? Guests under the age of 2 are exempt from testing requirements. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. Passengers aged 12-16 are required to have had two doses. All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. 0000001948 00000 n Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Risk-Free Guarantee: How it Works Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. 0000051508 00000 n Masks and Physical Distancing Requirements: Masks are optional. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. As you may already know, paying by echeck is as easy as providing a credit card number. This review was chosen algorithmically as the most valued customer feedback. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Are Any Unvaccinated Passengers Able to Sail? Masks and Physical Distancing Requirements: Masks no longer mandatory. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. The final dose must be completed at least 14 days before sailing. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. Are Any Unvaccinated Passengers Able to Sail? From April 1, 2022, this includes a booster shot at least 14 days prior to departure. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Fla. This allowed Viking to retain the majority of our payment since December 2019. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. No. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Are Any Unvaccinated Passengers Able to Sail? This guarantee is combinable with all other Viking offers available. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Masks and Physical Distancing Requirements: Yes. When will we receive our final documents? No. 0000033981 00000 n Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Not noted. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. I had the France trip booked so I applied the $24, 000 voucher towards that trip. http://www.vikingcruises.com/terms-conditions/index.html. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Get expert advice, insider tips and more. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. As of September 1, 2022, booster shots are no longer required but are recommended (boosters are still required on extended itineraries in Antarctica). On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. Passengers will need to present proof of a pre-arrival COVID-19 test. What is your single supplement? Is A Pre-Arrival COVID-19 Test Required? You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. 0000035028 00000 n Avalon Waterways notes crew members will advise guests on each sailing of the particular masking requirements onboard and ashore. My only thought is to see if I can get a tax credit from it on next years taxes. How Reassuring are New Cruise Cancellation Policies Really? Are Any Unvaccinated Passengers Able to Sail? Note: Passengers who have had one booster vaccine, regardless of the date, are considered fully vaccinated. Masks and Physical Distancing Requirements: No. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Are Any Unvaccinated Passengers Able to Sail? [protected]. This complaint was posted by a verified customer. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. 0000012673 00000 n Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. I had to cancel due to ill health and provided over five months notice. 0000002091 00000 n No, though a temperature check will be performed. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. What is the cancellation policy for my booked shore excursions? No - pierside testing is no longer available as of August 4, 2022. Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. I only got my money back that I paid extra on the cruise I canceled. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. 0000012249 00000 n Share your photos and videos with others to prove the truth of your words. Is A Pre-Arrival COVID-19 Test Required? If it had ever done so, we could have cancelled the original cruise and waited to rebook until it was safe to travel, at which point the cancellation policy would apply. 0000003531 00000 n as soon as possible. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Viking will send you a number of notifications via email as your departure date nears, including your booking confirmation, payment receipts and, if you purchased your air travel from Viking, logistical information about your air travel and transfers. Through recent infection, which demonstrates full recovery, is also accepted a COVID-19. 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